Users across the country reported major disruptions to Megacable’s internet service this Tuesday afternoon, along with failures in multiple digital platforms.
A widespread connectivity outage hit Mexico on November 25, causing frustration among thousands of users. Megacable quickly became one of the most reported services affected, as subscribers described total loss of connection, extreme slowdown, and inability to access essential apps, games, and streaming platforms.
Reports surged on X (formerly Twitter), where Megacable users complained that web pages would not load, game servers were unreachable, and video-on-demand platforms failed to start.
What services went down today?
According to user reports and monitoring sites like Downdetector, several major platforms experienced simultaneous issues, including:
- X
- Steam
- Izzi
- Totalplay
- Telmex
- Axtel
- Cloudflare
- PlayStation Network
- Discord
- GitHub
- Xbox Network
- Free Fire
- Microsoft Teams
- Telegram
- Amazon
Despite the wide impact, the most frequently reported issues were:
- Complete loss of internet
- Total service outage
- Server connection failures on apps and games
Megacable becomes one of the most affected providers
Megacable quickly trended among the top complaints of the day. Users reported:
- Full disconnections lasting over 30 minutes
- Modems restarting without restoring service
- Inability to access platforms such as Roblox, Free Fire, Discord, and banking applications
- Interruptions affecting work-from-home setups and online payments
In several cities, customers noted that both home internet and phone services were unstable, causing additional stress for households and businesses relying on consistent connectivity.
When did the outage begin?
Based on peak reporting data, the crisis escalated between 5:00 PM and 6:00 PM (local time), when Downdetector displayed a sharp increase in outage alerts linked to Megacable and other providers.
The highest concentration of reports came from:
- Mexico City
- Monterrey
- Guadalajara
- Mérida
- León
- Puebla
As of now, Megacable has not issued an official statement, leaving users uncertain about the cause or estimated restoration time.
Other services impacted by connectivity failures
Unexpectedly, even unrelated services such as Ecobici in Mexico City reported operational issues due to the broader network outage, confirming the scale of the event.
AWS confirms normal operations
Some users speculated about a cloud infrastructure failure; however, Amazon Web Services (AWS) later clarified that its systems were operating normally. This suggests that the root of the problem may be tied to local internet providers or national routing disruptions.
Conclusion
The Megacable outage on November 25 highlights recurring weaknesses in Mexico’s digital infrastructure. With no official explanation yet from the affected companies, thousands of users continue to face unstable or nonexistent internet access.
